Frequently asked questions about Headlands Holidays
The following are some of the most common questions asked about Headlands Holidays and of our holiday cottages & holiday apartments. If you have a question which isn't answered here, please contact us and we'll be happy to help.
Do you charge a booking fee?
No, we do not charge a booking fee on any of our bookings. The prices you see quoted on the web site are the prices you will pay to book a property for the period defined.
What time can we arrive?
Arrival times for our properties vary, but most of our properties will be ready for you at either 2pm or 4pm. You will notified of the arrival time for your chosen property once your booking has been confirmed and the final balance paid.
What time do we need to leave by?
All of our properties must be vacated by 10am on the final day of your booking to allow sufficient time for cleaning before the next guests arrive.
Where will I collect the keys from?
Details of how to obtain your keys will be included with the directions and information sent out after your balance is paid. Whenever possible, we try to ensure that the keys are either at the property or can be collected close by.
What about parking?
Most of our properties have allocated or off-street parking. If this is not the case it will be noted in the information on our web site and the property brochure.
Do I need to take my own towels and bed linen?
No - the only things you will need are towels for the beach and linen for cots. Everything else is included in the price of the property.
All of our properties are equipped with sheets, pillowcases, duvets, duvet covers and a spare blanket, unless stated otherwise. Beds will be made up and ready to use on your arrival, with the exception of sofabeds (where applicable) which will have linen left out. Bath and hand towels are supplied but must not leave the property - hence why you need towels for the beach. Linen and blankets for cots are not supplied. Fortnightly bookings will be contacted to make arrangements for linen to be exchanged mid-holiday.
What equipment will I find at the property?
Each property is specified to a minimum level to ensure that you have all the things you'd expect to find available. Some properties then have other items like board games and books available for guests to use. Our web site and property brochures include a full inventory if you'd like to know about your specific property - look for the 'Equipment List'.
What happens if we damage something?
We understand that accidents do happen occasionally and are fair and reasonable about this when it does happen. We do ask that all losses are paid for by the person that made the booking. If you do damage something, please notify us or your housekeeper immediately.
Can I bring my pet with me?
Unfortunately, most of our properties do not permit pets except assistance dogs. Some properties do accept pets, but please ensure you have read our Pets Policy before bringing them along. Additional fees do apply where pets are allowed simply to cover extra cleaning required once you leave.
Can I smoke in the property?
Most of our properties are non-smoking and this is noted in the property information on our web site and in our property brochure. If a property doesn't permit smoking we request that you do not smoke anywhere on that premises, including on balconies, patios and in gardens. You will be fined or asked to leave the property if there is evidence of smoking taking place. Please respect the owners and the guests that are staying there after you.
What happens if we have a problem with the property?
We do our best to ensure that everything is ready for your arrival. If you do have a problem or if something goes wrong whilst you are staying in a property, please notify your housekeeper as soon as possible and we will try and rectify the problem during your stay.
What if I can't get hold of my housekeeper and I've got an urgent problem?
In the event that you need urgent help, please call the Headlands Holidays office on 01271 883773 for assistance.
I have mobility problems, are your properties suitable for me?
North Devon is a fairly hilly place, so unfortunately some of our properties are unlikely to be suitable for you. Please call us on 01271 883773 and we'll be happy to help you find the right property. Some of our properties have totally level access and would be absolutely perfect in most cases.
Do we have to put out the dustbins and recycling boxes?
We would appreciate it if you could do this - it helps keep our properties looking neat and tidy. The information in each property will tell you when the refuse and recycling collections take place.
When I leave the property, do I need to clean it?
All bookings are taken on the condition that you leave the property in a clean and tidy state. This doesn't mean that we expect you to scrub every surface and hoover round, but simply leave the property tidy to make it easier for the housekeeper to get it ready in time for the next set of guests. Keys should be returned to the location that you collected them from on departure unless specifically instructed to do otherwise.
What if I need to cancel my holiday booking?
We fully understand that, occasionally, holidays have to be cancelled for reasons outside of everyone's control. When you book with Headlands Holidays we insist that you take out holiday cancellation insurance - this protects both you and us in the event of a cancellation. When you book, we'll ask you to either prove that you have your own insurance that covers this eventuality, or we'll ask you to take out a policy with our own insurance provider. If you need to cancel, just let us know and we'll use the holiday insurance to cover the costs involved.